Buying a bike can change your life. While we are still in the grip of a pandemic, an increasing number of individuals are turning to local bike shops to discover a new way of transportation. If your local shop doesn’t have what you’re looking for, buying a bike online is as simple as clicking a button on a website. In the United States, dozens of bike brands offer models ranging from online-only with direct shipping to customers (Canyon and Commencal, for example) to hybrids digital/physical models like Trek’s and Giant’s, where you’ll still work with a local retailer for delivery and support. Following that, there are a number of online merchants such as Competitive Cyclist, Jenson, and REI where you may buy high-end road, mountain, and gravel bikes whenever the time is appropriate.
But Is buying a bike online right for you? And how can you buy a bike online when there are so many details to consider, such as fit? There are advantages and disadvantages to purchasing online vs in-store. Here’s what you should know before making that big purchase and buying a bike online: What you desire: Prospective customers receive varying amounts of advice, education, and support from brands. Chat is the most commonly used tool, although it is not the only one. Your size is: Some internet merchants provide thorough bike fit calculators, while others merely provide basic rule-of-thumb charts. Few deal with difficult issues like injuries and mobility. You may require more in-person assistance from a physical store. The process of delivery and assembly is as follows: Some internet dealers offer completely completed motorcycles; others want you to undertake the work, which requires you to have the necessary tools and skills. Who can assist you with service and warranty issues: Is there a local partner who can assist you, or will you have to contact the bike manufacturer directly? When it comes to knowing how to buy a bike online, one thing is certain: it is here to stay, and it is changing the way traditional shops operate. “There is a burgeoning consumer class that is digital native,” Trek spokesman Eric Bjorling explains. “Bike shops will continue to be community pillars, but more and more bikes will be sold online.” Continue Reading Below for Advertisement Continue Reading Below for Advertisement determining what you want You’re probably already doing research online, comparing models and costs from different brands. But what if you have queries that the spec sheet does not answer? Most direct selling brands, as well as some online retailers, use online chat as their primary mode of connection. “Chat is the most productive tool we have,” says Sharon Yu, general manager of consumer-direct firm Bulls Bikes’ American arm (Bulls also has a dealer network). The trick is whether it’s done correctly; you’ll quickly learn if you’re interacting with a chatbot that can only handle basic questions or a real, live human who can answer questions regarding fit and component spec. YouTube videos, FAQs, and toll-free lines are among the other resources. You should also read the reviews, both ours and those of the owners. Check multiple sources—manufacturers may clean their own websites of negative feedback. Keep an eye out for consistent mentions of good or bad customer service. Pro tip for online shopping: You may do your research and even buy whenever you want, rather than being constrained by store hours. Mark Lynskey, the founder of Litespeed and currently the CEO of an internet brand According to Lynskey Titanium Bicycles, a surgeon once purchased a bike during a break between procedures. Con of online shopping: You may have to search much deeper for information than you would in a store, interacting with a knowledgeable employee. Choosing the Correct Size Speaking of chat, according to individuals we spoke with, the most frequently asked question on how to buy a bike online is, “What’s the proper size for me?” The answers, as well as how they are provided, are varied. Bulls recommends a size based on height and inseam, which is a standard method for internet sellers. Trek recommends that clients visit a local dealer if they are unsure about the size they require, but if they are unsure, chat can generally help them decide. Chat can be helpful… if the vendor gets competent assistance. “If someone doesn’t know what they need, we can walk them through it, much like a store,” Lynskey explains. “I understand people’s concern, but it’s exceedingly rare.” We don’t get a return for the wrong size more than once a month.” Online shops differ. Competitive Cyclist and Jenson feature thorough interactive fit calculators, whereas REI only has basic geometry charts, leaving you to figure out what size is best for you. One alternative is to have a basic bike fit on your present bike at a nearby shop. (And, if you’re not getting a bike from the store, pick up some accessories to show your support.) You’ll be relieved to know that you’re obtaining the correct frame size. Pro tip for online shopping: Because online merchants have greater inventory than physical stores, you won’t have to seek for the proper size. You can also wait for sales or compare prices. Con of online shopping: An internet merchant may be of little assistance in determining the proper size. If you make a mistake, returns are more difficult than in a physical store. In charge of delivery and assembly Online merchants ship your bike in a variety of methods. Some, such as Trek, work with local dealers, while others collaborate with mobile service franchises such as VeloFix or Beeline Bikes. Velofix has delivery connections with Canyon, Rad, and Priority, among others, while Beeline has partnerships with Raleigh and Diamondback, among others. (Canyon also provides buyers with direct delivery options.) ” Expect more collaborations in the future.” Others will ship directly to your home. Partner shops provide competent assembly, however it is necessary to investigate the